SR NEW policy:
Sibbling Rivalry Design does not accept items back for refunds. All items are made to order for our clients.
Please note, if we had shipped you a damaged or defective item, you must notify us with in 5 business days of receiving the product to qualify for an exchange. We do not refund shipping fees on exchanges unless we made the error. Please note if we did make an error we will refund your shipping costs up to $9.99 USD.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: SIB.BLING RIVALRY, 408 Sheep River Point, Okotoks AB T1S1S3, Canada.
To return your product, you should mail your product to: SIB.BLING RIVALRY, 408 Sheep River Point, Okotoks AB T1S1S3, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.